Shipping and returns

The scope of online sales includes the entire national and international territory and you can receive it at the delivery address you provide.

What do I do if my order is delayed?

The first thing you have to do is to enter the order tracking section to find out the status of your order. Click here to see it.

If the order still does not arrive, please contact us at bonsolis@bonsolis,cat

When can I receive my order?

The shipment is made through first line transport services (Correos de España, MRW, SEUR, UPS) from our store in Barcelona. Once the order is placed, it is delivered within a maximum of 4 working days (Monday to Friday, not holidays) in Spain. Remember that the order will be prepared the same day of receiving the payment.

All our orders are delivered to a home address and in the name of a consignee. If you are not present at the time of delivery, the carriers will leave a note indicating whether they will make a new attempt or if the customer must pick it up at the office.

Returns

An oil for every moment

Can I return my product?

We do not accept returns, all our orders are reinforced with very secure packaging and in some cases insured against damage.

How long do I have to make a return?

The best thing to do is to discuss it over the phone and decide at each moment.